Very important: We solve client's requests and problems in batches. We do not have a customer service department. So actual analysts and traders have to take time away from making the members who had no problems and easily followed directions to help the annoying few who didn't follow directions and shift the blame for their incompetence onto us. Basically, if you have an issue, you can contact http://twitter.com/unclebfm and your problem will be addressed but you'll have to wait a few days.
PS. If you join then cancel your subscription, you'll get kicked out of the room immediately.